bi111's Privacy Policy — Your Data Is Safe With Us
Protecting the personal information of every registered user on the bi111 platform is our highest priority. This policy explains how we collect, use, and store your data.
Introduction & Applicability
This privacy policy applies to all users of the bi111 platform and forms an integral part of our terms and conditions.
Purpose of This Policy
bi111 ("we", "our", "platform") is committed to providing a safe and transparent online gaming environment for users in Bangladesh. The purpose of this privacy policy is to clearly inform you about what types of personal information we collect, how that information is used, how long it is retained, and what steps we take to protect it.
By creating an account on bi111 or using the site, you are considered to have automatically accepted this privacy policy. If you do not agree with any part of this policy, please refrain from using the platform.
Scope of Applicability
This policy applies to the following:
- Information collected while using the bi111 website and all its sub-pages
- Information provided during account registration and login
- Information shared when completing financial transactions (bKash, Nagad, Rocket, bank transfer)
- Information provided during customer service or live chat conversations
- Technical information automatically collected from your device and browser
What Information We Collect
Personal Information Provided Directly
When you open an account on bi111 or use our services, the information you voluntarily provide includes:
- Full name and date of birth (for age verification — only users 21+ may open an account)
- Email address and mobile number
- Payment information: bKash, Nagad, Rocket account numbers or bank account details
- National ID or passport information for identity verification (where applicable)
- Any information you provide when contacting customer support
Technical Information Collected Automatically
When you browse bi111, our servers and systems automatically log the following technical information:
- IP address and device type (mobile / desktop)
- Browser type and version
- Operating system
- Pages visited, click patterns, and session duration
- Referral source (where you came from before reaching the site)
- Cookie and local storage data (details below)
Cookies & Tracking Technologies
The bi111 site uses cookies. Cookies are small text files stored in your browser. We use the following types of cookies:
- Essential cookies: Essential for maintaining login state and managing secure sessions.
- Performance cookies: To analyze which pages of the site are used most and to improve performance.
- Functionality cookies: To remember your preferred language and settings.
You can block cookies from your browser settings, but some features may become limited.
Purpose of Data Use
Primary Purposes of Use
bi111 uses your information for the following purposes:
- Creating, verifying, and managing accounts
- Processing deposit and withdrawal transactions (bKash, Nagad, Rocket, bank transfer)
- Preventing fraud, money laundering, and unauthorized access
- Verifying age — only users 21+ may access the service
- Providing a personalized gaming experience and relevant offers
- Providing customer support (via live chat and [email protected])
- Identifying and resolving technical issues on the platform
- Monitoring responsible gaming and intervening when necessary
Marketing & Communications
bi111 may occasionally send relevant offers, updates, or important information to the email address or mobile number registered on your account. However:
- You can opt out of marketing messages at any time — click the "Unsubscribe" link in any email or contact our support team.
- Essential account and transaction-related messages cannot be turned off, as they are an integral part of the service.
Data Sharing & Third Parties
Sharing Data with Third Parties
bi111 never sells your personal information. However, limited information may need to be shared with certain trusted parties to operate the service:
- Payment processors: bKash, Nagad, Rocket, and banking partners — only the information necessary to complete transactions.
- Technology providers: Companies that manage the site's infrastructure, security, and software — under strict confidentiality agreements.
- Game providers: Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others — only the minimum information necessary to operate the games.
- Legal obligations: We may be legally required to disclose information in response to a valid order from a competent authority or as required by law.
International Data Transfers
bi111's servers and infrastructure may be located in various regions. Even if your information is processed or stored outside Bangladesh, we ensure it remains protected to a standard equivalent to this privacy policy and is transferred using SSL encryption technology.
Data Security & Retention
Security Measures
bi111 adopts industry-standard technical and organizational measures to protect your information:
- SSL/TLS encryption: All data transfers between the site and server are encrypted.
- Password hashing: Your password is never stored in plain text — strong hashing algorithms are used.
- Access controls: Only authorized staff may access user data, and only for specified purposes.
- Regular security audits: Regular audits are conducted to identify and address cybersecurity vulnerabilities.
- Fraud detection: Automated systems are in place to monitor unusual transactions or account activity.
However, no data transfer over the internet can be claimed to be 100% secure. We make every effort, but an absolute guarantee of complete security cannot be given.
Data Retention Period
How long your information is retained depends on the type of data and its purpose:
- Account-related information: for as long as your account is active, and after closure for the period required by legal obligations.
- Financial transaction records: for the period required under applicable laws and regulations.
- Customer service communication logs: for a limited period after the issue is confirmed resolved.
- Technical log files: for a short period (typically a few months), after which they are automatically deleted.
Once the retention period ends, data is securely deleted or anonymized so that you can no longer be identified from it.
Your Rights & Choices
Your Rights Regarding Your Data
As a bi111 user, you have the following rights:
- Right of access: The right to know what information we hold about you.
- Right to rectification: The right to request correction of inaccurate or incomplete information.
- Right to erasure: The right to request deletion of your data in certain circumstances — however, some data may need to be retained due to legal obligations.
- Right to object to processing: The right to object to your data being processed for specific purposes.
- Data portability: The right to receive information held about you in a structured format.
- Right to opt out of marketing: The right to stop marketing communications at any time.
To exercise any of these rights, please contact our support team. We will process your request as quickly as possible.
Status of Your Data After Account Closure
If you request closure of your bi111 account, we will:
- Deactivate your account and stop any new transactions.
- Retain information necessary to meet applicable legal obligations for the required period.
- Promptly delete marketing-related information.
- Once the retention period ends, all data will be securely deleted.
Special Provisions & Policy Changes
Protection of Minors' Data
bi111 is for users aged 21 and above only. We do not knowingly collect or store any information from anyone under 21. If we become aware that a minor has opened an account by mistake, that account and all associated data will be deleted immediately, and arrangements will be made to return any deposited funds.
If you believe a minor is using our service, please notify us immediately at [email protected].
Changes to the Privacy Policy
bi111 reserves the right to update this privacy policy as needed. If significant changes are made, we will:
- Update the "Last Updated" date at the top of this page.
- Send a notice of the changes to your registered email address.
- Notify you about the updated policy when you log in to the site.
Continued use of the site after a change is made will be considered acceptance of the updated policy. We therefore recommend visiting this page regularly.
Disclaimer for External Sites & Links
bi111 is only responsible for information collected on its own platform. If any external information is ever referenced on our site, we have no liability or control over the privacy practices of that third party.
Contact Us
If you have any questions, concerns, or requests regarding the privacy policy, our dedicated support team is ready to help.
Contact Support
Related Policies
Please also visit the pages below to understand our complete legal framework:
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Enjoy the best gaming experience at bi111 while keeping your information secure. We are always here for you with any questions.
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