bi111 Help Center
All your questions answered here at bi111
Whether it's about your account, deposits, withdrawals, the VIP program, or responsible gaming — you'll find detailed answers to any question about bi111 on this page.
Your questions, our answers
Whether you're new to the bi111 platform or a returning player, having plenty of questions is perfectly normal. How to deposit, how fast withdrawals are, what benefits you get as a VIP, or how to manage your play — we've put together easy-to-follow answers on all of these topics right here. If your question isn't on this list, reach out to us anytime via 24/7 live chat or email.
The full FAQ list
Responsible Gaming
The minimum deposit amount at bi111 is ৳500. The platform lets you set your own playing limits. If you want to set a daily or weekly deposit limit for yourself, contact the support team — they will help you with the setup. Playing within your own budget is the healthiest habit.
There are some warning signs to watch out for — such as placing more bets to recover lost money, being unable to stop playing, cutting into family or work time to game, or lying about gaming. If these signs appear, it is important to take a break and seek professional help if needed. bi111 always encourages responsible play.
No, they cannot. bi111 is for people aged 21 and above only. Age is verified at the time of account registration. Any attempt to create an account on behalf of a minor will be blocked immediately. Use a password on your device to keep younger family members from gaining access.
Yes, absolutely. You can take a cooling-off period for a set time or opt for a long-term self-exclusion. To do this, contact us via 24/7 live chat or email at [email protected]. The support team will process your request promptly. This option is always available for your peace of mind.
Once your self-exclusion period ends, you can contact the support team to reactivate your account. However, for long-term exclusions, a short waiting period may apply before reactivation, so that you can return well-rested. Your wellbeing is our goal.
Account & Login
No. bi111's policy allows each player to have only one account. If multiple accounts are found belonging to the same person, all of them will be closed and any funds held may be frozen. If you accidentally created another one, inform support immediately.
To update your personal information, contact us via 24/7 live chat or at [email protected]. Some verification steps may need to be completed to confirm your identity. For security reasons, there is no option to change this information on your own — support is the only way.
Use the "Forgot your password?" option on the login page. A verification code will be sent to your registered email or phone number. You can use that code to set a new password. If you have trouble with this process, the support team will assist you directly.
A secure password should include uppercase and lowercase letters, numbers, and special characters (such as @, #, !) together. It must be at least 8 characters long. Do not use your name, date of birth, or simple words as a password. Avoid using the same password on other sites.
Generally the username cannot be changed after the account is created, as it is tied to your identity. However, if you have a specific reason, you can discuss it with the support team. So it is best to choose a suitable username carefully from the start.
VIP Program
bi111 has four VIP tiers in total. The Bronze tier offers up to 0.2% weekly cashback. The Silver tier offers up to 0.5%, the Gold tier up to 0.8%, and the Platinum tier up to 1.0% weekly cashback. The benefits also increase progressively at each tier.
Each week, a set percentage is credited to your account as cashback based on your total net bets, according to your VIP tier. It is applied automatically — you do not need to claim it separately. Once cashback is received, it will be visible directly in your wallet.
VIP members enjoy priority support, early access to special promotions, and more enhanced services in addition to cashback. The higher you go, the wider the range of benefits. VIP members receive more personal attention on the platform.
Playing regularly and consistently will automatically advance your VIP tier. The nature and regularity of your activity play the key role. Without sharing specific numbers, the more active you are, the greater your chance of reaching the next tier sooner.
Platinum is the highest VIP tier, offering up to 1.0% weekly cashback and the most benefits. Reaching it requires regular and long-term participation. The goal is challenging, but entirely achievable for dedicated players.
How to Withdraw
Yes, you must. For security reasons, withdrawals can only be sent to a bKash, Nagad, or Rocket account registered in your own name, or to your own bank account. Sending money to someone else's wallet or bank is not allowed, and such requests will be rejected.
The minimum withdrawal amount at bi111 is ৳500. Withdrawal requests below this limit will not be processed. This same minimum applies to all methods — bKash, Nagad, Rocket, and bank transfer.
To withdraw winnings earned from a bonus, the wagering requirement must be met first. For example: if you receive a ৳1,000 bonus, you must complete total bets of 25 times that amount — i.e. ৳25,000 — before the bonus winnings become withdrawable. The wagering is calculated on the bonus amount only, not on the deposit.
The withdrawal process generally takes between 30 minutes and 3 hours. Withdrawals via bKash, Nagad, and Rocket are usually the fastest. Bank transfers may take slightly longer depending on the bank's processing time.
bi111 operates 24/7, so whether it is night or a holiday, withdrawal requests can be made at any time and the aim is to process them within the usual 30 minutes to 3 hours. However, for bank transfers, the bank's working hours may be a factor.
bi111 supports withdrawals via bank transfer. Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major Bangladeshi commercial banks are generally supported. Contact support to confirm details for a specific bank.
Still have questions? We're here to help
If you couldn't find the answer to your question in this list, don't worry — bi111's support team is by your side 24 hours a day. Help is available in both Bengali and English.
Live Chat: Enter the site and you'll find it in the bottom corner — active 24/7
Email: [email protected]
Support is available in Bengali and English.
Log in to bi111